Acerca de

Terms and Conditions

Please read these terms and conditions carefully before booking any treatment with Lucan Chiropractic Clinic.

TREATMENT SUITABILITY:

In all cases, we will assess whether treatment is suitable for you or likely to be successful before any treatment is carried out.
Extra information/ tests/ imaging may be required to confirm suitability for treatment. These tests/ imagery, if requested by the clinic, have to remain the property of the clinic for legal reasons, although a copy may be asked for the patient to keep. This is for legal reasons; unfortunately, we cannot get around this legislation.

NEW CLIENTS:

All new clients to the clinic will be required to book a consultation. They will also need to complete an intake form prior to attending the clinic. This form will be emailed directly to the email provided on confirmation of booking a consultation.
If this is not suitable a paper intake form can be completed on arrival but we ask that you arrive 10-15 minutes early to give you time to complete.

INACTIVE CHIROPRACTIC CLIENTS:

Please note: A more extended session is required to reactivate any Chiropractic appointment after 12 months of non-attendance (inactive patient).
This is simply because you have likely had health circumstance changes that affect your original treatment plan. It would be deemed as unethical to treat you without extra time to go through this case history and potential body changes in addition to obtaining renewed consent for care.
Clients will be asked to fill in a reactivation form to assist in this process prior to attending the clinic.

APPOINTMENT AND CANCELLATIONS:

Failing to turn up for an appointment or not giving the clinic at least 24 hours notice to cancel an appointment has an adverse effect on other patients and the smooth running of the clinic.
Cancellations can: Affect your own progress and recovery: Lead to an increase in the waiting time for appointments: and Cause frustration for clients on a waiting list or who require emergency appointments at short notice
If you cannot attend your appointment, please give us 24 hours notice. NOTE: Please notify us on Friday by 15:00 pm for Monday appointments. Failure to do so will result in you being charged a full cancellation fee.
Please give yourself enough time to arrive slightly early for your appointment as parking and traffic locally can be bad throughout the day.

CREDIT CARD, DEPOSITS AND PAYMENTS:

For an appointment with us: Credit card/debit card details may be required when booking to secure your appointment.
Card details are stored by our payment partner Stripe. Stripe are a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security.
Your card details can not be accessed or viewed by our staff once they have been saved in the system.
For all bookings: No transaction will be made against your card. This will remain the case unless you fail to attend/ cancel an appointment without giving due notice.
All consultations and treatments must be paid post-treatment on the same day, or in advance if desired.
We accept payment online, or via cash and card.

REFUND POLICY:

Please let us know if you're unhappy with your treatment or product. We'd like this to be within 90 days of reason or fault.
If you return your item to one of our clinics and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you gift vouchers to the value of the current selling price. Ordinarily, if you have your receipt or delivery note, we'll refund the original debit, credit or charge card used to purchase
It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged and unused.

PRODUCTS WE'RE UNABLE TO CANCEL, REFUND OR EXCHANGE:

We can't offer refunds or exchanges on treatment (services) rendered unless there was negligence.
We can't offer refunds or exchanges on non-faulty products if the packaging is opened or on the following items:
Products which have been personalized for you; include orthotic prescriptions post-fitting or gifts.
Products that have been used: such as pillows and supports. (We define users as having been given sufficient time to be used as well as packaging open.)
Perishable goods such as food and herbal supplements (out-of-date products) unless the product was sold out of date or in error.
Where a product has been specially ordered for you, we cannot refund or offer an exchange unless faulty. We cannot accept cancellations for these orders unless within 48 hours of the order being placed, and we'll make this clear when you place your order.
This does not affect your statutory rights.

REFUNDS ON PACKAGES/ SERIES OF APPOINTMENTS & TREATMENT WHERE THERE WAS A BULK DISCOUNT:

On occasion we offer a block rate for a treatment package with a discount. For early exits of this plan, the original bulk discount will become void. The client will be discounted at the current PAYGO value. This will be determined by the summation of a single (pay-as-you-go) treatment cost (defined at the date of purchase) until it matches the number of treatments received. This will be the case unless a lesser package can be given, which is the clinic's discretion.

INACTIVE CHIROPRACTIC CLIENTS:

Please note: A more extended session is required to reactivate any Chiropractic appointment after 12 months of non-attendance (inactive patient).
This is simply because you have likely had health circumstance changes that affect your original treatment plan. It would be deemed as unethical to treat you without extra time to go through this case history and potential body changes in addition to obtaining renewed consent for care.
Clients will be asked to fill in a reactivation form to assist in this process prior to attending the clinic.